Yellow Brick Mortgages Partners with Watsons to Offer Additional Services on the House Buying Journey

Yellow Brick Mortgages Partners with Watsons to Offer Additional Services on the House Buying Journey

Watsons is working in partnership with award-winning mortgage brokerage Yellow Brick Mortgages to support their customer base with high-quality home surveys levels 1-3, Help to Buy, and bespoke building surveys, backed up by an easy and efficient online survey booking service.

 

About the Customer

 

Yellow Brick Mortgages (Yellow Brick) provide mortgage and protection brokerage services to customers nationally but is largely focused within Norfolk and East Anglia. Founded by Stephen Perkins and Greg Marcham in 2018, Yellow Brick employs more than forty consultants and continues to grow its team.

The business won the Changing Lives Special Recognition Award at the Norfolk Business Awards in 2021 and enjoy an impressive Trustpilot Trust Score of 5.0 from more than two thousand reviews.

Pictured: Stephen. Greg, Tom, and Adam from YBM. Credit Yellow Brick Mortgages

“Watsons has an exceptionally good process and they are excellent operationally. Watsons has an efficient customer service team who provide a fair quote and expedite the reports really quickly. It’s a seamless process.”

 

The Challenge

 

Like many in the mortgage industry, Yellow Brick is no stranger to building referral partnerships that allow them to offer additional services that strengthen their client relationships.

 

Yellow Brick understands the value of recommending a Chartered Surveyor and Registered Valuer to their clients. Stephen said: “It provides peace of mind that what they’re buying is good value, especially if they are buying older properties.

We always give our clients the option of a home survey and explain the benefits of a report that details any problems with the property now or in the future. Then they can budget for future repairs or maintenance.”

 

The business was already collaborating with another provider of surveying services with mixed results. Yellow Brick’s clients were sometimes waiting two or three weeks for a phone call about their home survey visit, and Yellow Brick was often left chasing up the surveying business by phone or email.

 

Stephen is clear on the value of partnering with a trusted RICS Chartered Surveyor and says that it enhances Yellow Brick: “A survey is another need of the client on that house buying journey. The more we can help and guide them under one roof the better. It provides peace of mind on the biggest purchase of their lives, the condition of the property, and what they are really getting for their money – that’s key. Our partnership with Watsons makes it easier for them and that’s always what we want to try and do.”

 

Working with Watsons

 

Stephen Perkins, Managing Director at Yellow Brick was looking for a better way to provide clients with fast, high-quality, and competitively priced home surveys:

“Once it’s explained to them most customers see the benefit of having an in-depth survey. It’s another income source for us, but more importantly, we are giving good advice to our customers. Watsons has an exceptionally good process and they are excellent operationally. Watsons has an efficient customer service team who provide a fair quote and expedite the reports really quickly. It’s a seamless process.”

Survey Booker Online System Benefits

 

Referral partners benefit from Survey Booker, an online portal that allows their customers to quickly generate quotes, make a booking, make a payment and receive their home survey report all in one place. This in turn ensures that as a referral partner, they receive commission payments or Love2Shop Vouchers in benefitting from recommending us to their customers.

 

Stephen continues: “We can get our clients a quote pretty much instantly. It works well for us and takes a lot of pain out of the referral process. We can integrate Survey Booker with our website which is really good. Customers can go on there directly and get quotes and our advisors use the tool to generate quotes and make bookings, too.”

 

To learn more about the referral programme at Watsons and to express interest in joining please visit https://www.watsons-property.co.uk/valuation-survey/refer-and-earn/

 

When you’re looking to sell your home or need an expert opinion on a new property purchase our team of registered valuers and RICS chartered surveyors can help.

It’s easy to get a quote or to book online. Unsure about what survey you need? Our customer service team will help you choose the best service for you.

Evan Thomas

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