Repairs & Maintenance

Watsons effectively take care of buildings and ensure the structure and appearance are well maintained in order to preserve the property’s value and safety.

First Class Service

How do we make sure that we complete every job to the highest standard?

A large part of our service is providing you with essential building repairs & maintenance work, keeping your property in good shape and ensuring that all the facilities are working all year round.

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Local Firms, Trusted Suppliers

To achieve this, we have developed a number of close relationships with local firms, trusted suppliers, and regulated professionals, who are able to look out for the health and safety of your site and protect your liability. We arrange for developments to be regularly inspected, maintained & repaired, to the required standards in accordance with the lease and transfer documents.

Cyclical maintenance must be implemented at the required times to meet current regulations which requires specialist property and facilities management. Assessment of any necessary work or repairs may require inspection and professional expertise. Monitoring and approving the finished job may demand a qualified surveyor and as members of the Royal Institution of Chartered Surveyors, we have the expertise to deliver quality, cost-effective building solutions.

Whilst Watsons have a professional building services team, our role is to support project management and work with contractors and local tradespeople. 

Watsons have a network of approved contractors who can provide comparison quotations to offer you a more cost-effective service and more importantly have proven ability to provide quality works that will stand the test of time and enhance the look of your building. We do not always advise you to choose the most cost-effective supplier, it’s about deciding which company will do the best job for you.

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Leaking pipe? Broken window? Lights out?

We offer an online portal for our Residents, so if they find any repairs & maintenance issues occur within their home or any communal areas of the building, it can be reported and one of our team will be notified.

We ask that they include as much detail as they can, and include any photographs that they’ve taken too. This allows us to select the right contractor for the problem, and will also allow contractors to view the problem prior to attending the site. 

Also, if the development pays for our Watsons Out-of-Hours Service, and they have an emergency and need to speak to someone outside of our normal office hours, they are able to call our Out-of-Hours Service for any repairs & maintenance. 

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PLEASE NOTE

Our Offices Will Be Closed Over the Festive Period From the 25th December 2024 - 2nd January 2025​

For out of hours contact/emergencies please see information below:

  • For Tenants/Landlords – Please call our main lettings number – 01603 751555 – and follow the instructions. These instructions will provide you with an out of hours contact number, plus the number of an emergency plumber.
  • For Leaseholders – Please call our main Block & Estate Management number – 01603 226500 – and follow the prompts. Listed are numbers for various contractors, depending on the type of emergency.

From all of us at Watsons, - Have a Merry Christmas and Happy New Year!​