At Watsons we are a team of dedicated property management professionals, supported by a network of approved contractors and local tradespeople. While we undertake regular site visits and interaction with property owners, residents and contractors, sometimes problems arise that we are not aware of.
If you notice a problem whatever the time of day, please let us know by contacting us on 01603 226500 or management@watsons-property.co.uk.
When we receive reports we categorise them into the following:
Emergency repairs – This is anything that could be a danger to your health and safety or cause damage to the property. An emergency repair would include issues that need to be fixed as soon as possible. Examples include, burst pipe/flood, fire or vandalism, broken locks, blocked drains, blocked toilet and no heating/ hot water.
Routine repairs – These are issues and problems that are outside of the normal estate presentation. It could include things like damaged fences and graffiti.
Planned repairs – These are the bigger jobs and can be either regular tasks, such as redecorating, or the larger planned major works, such as replacing lifts or roofing.
We will aim for a contractor to attend a property within the below timeframes. But it is important to note that we may not be able to instruct them to complete any works without authorisation from your landlord.
- Emergency repairs – within 72 hours
- Routine Repairs – within 15 days
- Planned Repairs – within 30 days
What should I do if I smell gas?
If you can smell gas you should
- Open all the doors and windows and do not use any source of ignition
- Shut off the gas supply at the meter control valve
- Call National Grid’s gas emergency freephone number: 0800 111 999
- Do not attempt any repairs on electrical or gas appliances, report them immediately to us on 01603 226500
