Make sure you’re dealing with local professionals
Operating since 1890, we are one of the largest managing agents in East Anglia, working with purpose-built blocks of residential apartments in Norwich, Grade II listed flat conversions in North Norfolk, mixed use commercial and residential estates and developments in Suffolk and beyond. We understand the commitment required to maintain the blocks and estates we manage, and the specialist knowledge needed to support leasehold property.
We’re an Independent Firm
We take great pride in our customer care, working with leaseholders, Residential Management Companies, freeholders and property developers to ensure that sites are managed in an efficient and cost-effective manner. We deal with major works, low-level anti-social behaviour, debt management, insurance works, legal and safety compliance, site inspections to building dilapidations – to name but a few.
Proactive
We work with our clients to ensure we understand each site and its occupants; deciding how to maintain the site and where to spend valuable funds through capital expenditure planning. Our Chartered Surveyors and qualified Property Managers are supported by Buildings Services and Maintenance Teams, Service Charge Accountants, Paralegals, IT & Operations Teams, so we can provide specialist advice.
Communication
Each site is allocated a Property Manager who lives and works locally to support their residents and contractors. This allows us to manage services through our Norwich Head Office in maintaining efficiencies and in providing an accessible, confident service. We recognise the value of consultation, feedback and the exchange of ideas.
We have a Customer Contact Team, who provide a service centre for all our clients and suppliers. The team will first-fix any enquiries whether a broken lock, leaking gutter or broken door closer to establish an immediate solution for you – 01603 226500 or email: management@watsons-property.co.uk
24/7 Service
Should anything occur outside of office hours, you don’t need to panic. We can offer full coverage for emergencies with our out-of-hours service (24/7 – 365).
Local, Reputable Tradespeople
Where possible and recognising the need for competitive quotes, we like to use well referenced local trades. This gives a greater degree of accountability, and also contributes towards the economy in building community links. Our in-house maintenance teams and national contractors can also guarantee that you get value for money and quality work that is inspected by people who know what they are looking for.
Financial Accounting
We have a dedicated Client Finance Team and we work in partnership with Chartered Accountants who maintain your service charges and reserve funds. We monitor income and expenditure, with a robust arrears policy for debtors to ensure liquidity is maintained so where possible works and maintenance are not delayed. Watsons client money protection scheme provides assurance that your money is in safe hands.
A Multi-Disciplinary Firm
Watsons have a wide range of in-house experts who are able to provide advice on any commercial or residential property enquiry whether buying or selling, valuing or surveying, letting or renting. We can give you discounted rates in using our full product range, whether they are related to the development or any other property in your portfolio.
Find out more
We would value the opportunity to meet or talk with you. This will allow us to gather information in order to formulate a bespoke service charge package tailored to your needs.
If you would like to discuss further how we can assist you to reduce your service charges, please contact us on 01603 226500 or email us at management@watsons-property.co.uk
