Watsons has won a Feefo Platinum Trusted Service Award 2021, an independent seal of excellence from Feefo that recognises our business for delivering exceptional experiences, as rated by our real customers!
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award.
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Watsons has met the criteria of collecting 50 + reviews per year during 2018, 2019 and 2020 with a service rating of between 4.5 and 5!
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Well done to all of our departments for helping Watsons achieve this result.
Congratulating Watsons on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Platinum Trusted Service Award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
A badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Alison Crawford, Head of Business Operations said, “We’re very excited to receive the 2021 Platinum Trusted Service Award from Feefo, because it is based on the feedback of our real customers, who are the most important judges of all. Watsons is fully committed to the highest quality of customer service, so it’s imperative for us to keep listening, be understanding and respond to all of our customers. This award recognises how hard our teams work to put the customer first, and even more so since COVID-19. Thank you to all of our customers.”
If you need to talk to one of our specialist team, please get in touch.
