A Challenging Conversation
A Challenging Conversation and A New RICS Home Survey Standard
The Royal Institute of Chartered Surveyors (RICS) are encouraging a greater degree of transparency with regards to the preparation of reports, ensuring that the customer gets what they want and more importantly understands what it is they are getting.
Surveyors are encouraged to speak to their clients both before the survey, to ensure that they know what it is we are offering, and for the surveyor to understand precisely what the client wants from the service. Afterwards they must ensure what was requested has been adequately covered off and to ask if there are any follow up questions.
To this end, here are two recent examples of different surveys which Watsons carried out whilst observing the governments rules with regards to Covid-19.
The first was a large detached house where the applicants had identified areas of concern and which were addressed within the report and followed up with a phone conversation.
During the conversation, it transpired that their reading of the report was not as hoped. We discovered that because of a particular feature within the property this might have meant that their plans for an extension could be scuppered but we were able to offer further advice to enable them to quickly establish whether or not this would be a deal breaker.
The second a much smaller, empty house with nothing particularly unusual about the property. The applicants wanted to meet the surveyor on site to discuss their findings, but social distancing meant that this was not possible.
Instead we agreed that a video call was the way forward involving a number of interested parties in which we were able to walk round the property highlighting the survey findings and at the same time answering any questions they might have had, of which there were a number.
During this period, we are challenged to use different ways of working, which will no doubt continue into normal working life and possibly become more mainstream in the future.