Don't Just Take Our Word For It...

We are extremely proud of our superior reputation and reviews as Block and Estate Management professionals. See more!

Case Studies

We highly recommend Watsons Property Management. From the start, they have been an absolute pleasure to work with. Matt is responsive, knowledgeable, and genuinely committed to making things as seamless as possible so that we can hand over the site. They consistently go above and beyond, addressing any questions and concerns quickly and with great care. Their attention to detail and transparency in their communication truly set them apart and have made handing over the site’s management stress-free and efficient. If you’re looking for a management company that is dependable, easy to deal with, and dedicated to high standards, we highly recommend Watsons Property Management.

– Louise Holder, PA to Directors

An adhoc residents committee decided we needed to replace our managing agents. They were uncommunicative, slow to address problem issues, and seemingly uninterested in a small development like ours. There were major issues with tree safety and maintenance that they failed to address, and it was clear that we needed someone more local and more proactive.

We had a good relationship with Matt Butcher when he was at another managing agent, so he was contacted and guided us through the process that we would need to go through to give the current agents notice and appoint Watsons to replace them. Matt was always available by phone or to meet us on site to guide us through the various regulatory steps we needed to take.

We now have a site manager (Kevin Randall) who is easy to contact, excellent at responding and providing information that the Directors need, and proactive. A new local firm of ground maintenance contractors has been appointed. The difference in appearance of the estate is remarkable, and it is once again somewhere the residents can be proud to live.

None of this would have been possible without the involvement of Watsons and, in particular, Matt Butcher, who continues to stay in contact and shows a genuine interest in our development.

– Alan Topping, Management Company Director

Matt was one of the first people I called when I joined a new developer a few years ago to make sure we had the right management company in place for our Norfolk sites. I’d come across Matt on previous developments and was always impressed with his knowledge, professionalism, and eagerness to answer any questions and continually provide good honest advice. It’s refreshing to be able to work with a reputable local company that doesn’t charge the earth and who provides such personable service. Matt and his team come highly recommended by us.

– Tamara Greener, Head of Sales & Marketing

I have found the service from Matt and the Watsons team to be seamless and diligent at all times. The attentiveness and attitude towards our customers on the site is fantastic, usually going above and beyond where required which matters most to me as a sales executive. We continue to work very closely together ensuring our development presents beautifully and our current and future customers are happy. The Watsons team ensure they keep to their word when delivering accurate, trustworthy timescales which makes them a reliable organisation to work alongside.

– Chris, Sales Executive

We were introduced to Matt Butcher at Watsons at the start of a new development in Suffolk. He has prepared service charge budgets, offered advice, in readiness for the management of services to communal areas within the new estate. Impressed by his knowledge, responsiveness and professionalism, we have since instructed Matt and the team to take over the management of three separate previously completed developments. This shows the confidence we have in Matt and the team. We would not hesitate to recommend and looking forward to working with Watsons on future projects.

– Joanne Ridley, Director

We have worked with Matt and his team at Watsons for many years now and we have nothing but high praise for the continued high levels of service and professionalism received. Nothing is too much trouble and the early engagement with our sales teams and customers ensures that the whole process is as clear and stress free as possible. Watsons are involved with all aspects of our management company requirements across all our developments and their experience in dealing with both estate management as well as home buyer concerns make the whole process simple for everyone. We wouldn’t hesitate to recommend Matt and Watsons for block, estate or development management services and look forward to working with them for many years to come.

Simon Muirhead – Joint Managing Director – Badger Building (E. Anglia) Ltd

I have worked with Matt previously and contacted him as soon as we started to receive poor service from our previous managing agent. Matt already knew our development and was quick to gather quotes and information. He is always on hand and replies within 48 hours. We haven’t worked with Watsons for long, but I saw they came highly recommended, and I know our block is in safe hands with Matt and all at Watsons.

-Laura Cleary, College Fields Management Company Director

Burgess Homes works with Matt Butcher and his team at Watsons to manage and maintain the shared areas on our development sites. From the very start of the process when we are working out budgets for residents, right through to handovers where we are finalising landscaping and maintenance details, Matt is on hand through each stage and provides regular updates and contact. 

Matt’s knowledge and expertise are greatly appreciated in helping us provide an efficient and professional service for our clients. We are delighted with the outstanding service Matt and his team provide. We highly recommend them and look forward to working with them on our future developments.

– Victoria Thompson, Director 

I am writing this reference on behalf of Matt Butcher and Watsons Property Group, for their exceptional service and professionalism displayed during their work and appointment in managing and maintaining the open spaces, private pumping station and the day-to-day management of the management company for the development Fairways.

Matt Butcher and his team at Watsons provided outstanding service from start to finish. They were diligent in their approach, demonstrating a high level of expertise and commitment throughout the project. Matt was always available to answer any questions we had and provided regular updates on the progress of the work. 

Their attention to detail and proactive approach ensured that all aspects of the project were completed and managed to a high standard, within the agreed timeframe and budget. The team demonstrated excellent communication skills, both with us as the client, and with other stakeholders involved in the project. 

Overall, we were extremely satisfied with the work carried out by Matt Butcher and Watsons Property Group. They delivered a first-class service, demonstrating a high level of professionalism, expertise, and commitment throughout. I would highly recommend them for any property management work in the future and look forward to working with Matt on our future projects too.

– Jack Pointer, Managing Director 

It is a pleasure to write this reference for Matt Butcher and his team at Watsons Property Group.  Their professional, efficient, yet personal approach has brought both Crocus Homes and more importantly our customers assurance and peace of mind to the management of our developments.  

Matt has always made himself available to answer any questions and his knowledge and high level of expertise has supported us in decision making.   

They continue to provide us with a diligent service, and I would highly recommend them for any development management, and we very much look forward to working with Matt and the team on future projects.

– Christina Hack, Assistant Director 

“At Cripps Developments, we have employed Watsons on a number of developments across Norfolk and Suffolk. We have found that Watsons, with Matt Butcher as our point of contact, is a very competent and thorough company, that engages with the residents from the outset. Matt is a very reactive employee of Watsons who will instruct the contractors for maintenance and assist with daily matters as they arise.

We will continue to employ Watsons on future projects and would have no hesitation in recommending them to fellow developers.”

– Mike Goldney, Commercial Director  

We’ve worked with Matt and his team at Watsons on a couple of our developments now and can say we are very happy with their level of service. 

Watsons have demonstrated they have great knowledge and understanding of all areas to do with Management Companies and the management of our estates, from arranging the grounds maintenance to having the knowledge to deal with the fire safety and compliance side of things.

Matt and Watsons are always prepared to support our sales teams with any queries or questions and provided a beneficial information guide for the sales teams to help them understand what is involved and to help provide transparency and peace of mind to new and potential owners.

– Craig Lockwood FdSc, Land & Planning Manager

We have worked with Matt on our current development in Methwold, and their service levels have been first-class.

Matt has helped provided budgets and advice on different areas of the management company setting up and is always on hand to give advice and help.

I would not hesitate to recommend Watsons to any developer looking for assistance and management on their new build developments.

– Ian Hales, Derek Hales Ltd

Reviews

Read real customer reviews of our Block and Estate Management services to see why we're the best in the business. Our customers love our services, and we're sure you will too.

Watsons Working For You

We are proud to have received excellent feedback and reviews from our customers, receiving numerous testimonials from happy customers. 

We believe that our excellent customer service is one of the reasons why we have received such positive feedback. 

We are always available to help our customers with any questions or concerns they may have, and we go the extra mile to make sure that they are satisfied with our Block and Estate Management services. 

We are confident that you will be happy with our services, and we encourage you to read our reviews to learn more about what our customers have to say about us across Google, Fefoo, and Trustpilot

Lettings and Property Management

Watsons is firmly established as a leading independent Norfolk Letting Agent.

My Portal

With the launch of My Portal, here is a quick step-by-step guide on how to register.

Property Management

Watsons have a wealth of experience in all aspects of residential property management.

Client Money Protection

This professional statement also provides guidance on the written procedures that firms are required to publish under the Scheme.

Don't Just Take Our Word For It...

We are very proud of the outstanding reputation we have as Valuation and Survey professionals. Find out more!

Professional, efficient and incredibly cost effective. Will use again whenever required!
From the outset they were brilliant with communication, keeping us in the loop and informing us of the process. Very useful online portal to keep up to date. They arranged the survey with estate agent at the nearest availability, and completed and returned the report within a couple of days which is incredible. Cheap, efficient and professional throughout. Will definitely use again!.
Richard
Very good service!
Watsons did a survey on my own property and I was impressed with the level of detail and professionalism, so arranged to have a survey done on my property purchase. Very easy to book, sign forms and pay. Would recommend!
Sabrina
They were extremely helpful!
I used Watsons for my survey when we brought our first home. The information they provided was clear and they answered all the questions I had. They provided a competitive quote, got the survey and report back to me really quickly, which allowed everything to progress faster. They were friendly and polite, and would happily use them again.
Scott
Highly recommend! Thank you very much.
I used Gavin twice in the last six months to provide Level 2 and 3 surveys on a couple of properties. From quotation to delivery of report within a week (on both occasions), the service has been professional, exemplary, and friendly. I understand completely why they were recommended by an established independent local agent.
Tracy
Very efficient and helpful!
Lee contacted me after making an enquiry online about a building survey. He was very professional and honest and recommended a more affordable option for a survey that covered our needs. He even sent over examples of each survey so we had a better understanding of what each type of survey entailed.
Rohan
Watson’s have been wonderful, advising and explaining everything to me!
I dealt with them first as my buyers had organised a survey with them and they were so great that I then booked my home buyers survey though them too. Dave in particular took the time to explain the difference between the packages they provided. Emma the surveyor who completed my survey was very lovely too. I would 100% recommend them to a friend!
Nicola
We're glad that we chose Watsons to provide us with professional advice for one of our most significant purchases!
We commissioned Watsons to undertake a Level 2 Survey on the property we are purchasing. Paul provided us with a quotation and took us through the booking process, and was polite, helpful, and knowledgeable throughout. The survey was undertaken by Richard who, also, was fantastic. Our report was delivered promptly, and included an exceptional level of detail which certainly exceeded our expectations.
James and Cassie
Thank you, we wouldn't hesitate to recommend Watsons.
We have used Watsons 3 times now to complete a building survey for us, with the most recent survey completed in 2023. We asked Sophie to book in the service and Ray to complete the survey, both gave excellent service each time and we received thorough advice on the survey. Thank you, we wouldn't hesitate to recommend Watsons.
Rebecca
We would not hesitate to recommend!
Everyone we had contact with was efficient and professional. Our service was carried out by Mike Timms who was professional, thorough and informative. He ensured we understood his report and was patient and kind when we needed explanations and reassurance. He saved us from making an expensive mistake and we remain grateful. We would not hesitate to recommend.
Shirley
They responded quickly to the need for and completion of a housing survey.
I found Watson’s to be personable on the telephone and clear and coherent on email. They responded quickly to the need for and completion of a housing survey. The comments made on the survey were easily understood, relevant and had clear points to consider as a house buyer. They followed up their work with a telephone conversation to ensure that all was adequate. I would recommend their services.
Kathryn

Watsons Working For You

We are proud to have received excellent feedback and reviews from our customers, receiving numerous testimonials from happy customers. 

We believe that our excellent customer service is one of the reasons why we have received such positive feedback. 

We are always available to help our customers with any questions or concerns they may have, and we go the extra mile to make sure that they are satisfied with our Valuation and Survey services. 

We are confident that you will be happy with our services, and we encourage you to read our reviews to learn more about what our customers have to say about us across Google, Fefoo, and Trustpilot

Survey Services

Watsons' talented team cover off an extensive range of surveying services. Find out more here.

Valuation Services

Interested in knowing more about our valuation services? Find out about our wide range of valuation services here.

Where we Operate

Our talented team are all members of the Royal Institution of Chartered Surveyors. See where our local surveyors live and work.

Meet the Team

Meet your Valuation and Survey professionals looking after all your property needs!

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PLEASE NOTE

Our Offices Will Be Closed Over the Festive Period From 2.30pm Christmas Eve - 2nd January 2026

For out of hours contact/emergencies please see information below:

For Tenants/Landlords – Please call our main lettings number – 01603 751555 – and follow the instructions. These instructions will provide you with an out of hours contact number, plus the number of an emergency plumber.

For Leaseholders – Please call our main Block & Estate Management number – 01603 226500 – and follow the prompts. Listed are numbers for various contractors, depending on the type of emergency.

From all of us at Watsons, - Have a Merry Christmas and Happy New Year!​